Each shareholder will receive a bill on or around the first of each month. This bill reflects your meter charges, consumption usage, consumption charges, fire line charges and consumption history. The bill is due and payable upon receipt. As a courtesy Rubio will give a grace period for current charges and is listed on your bill under “Current Charges Due By”, if you receive a bill with a past due balance this requires immediate payment or you may be subject to a late fee and an interruption in your water service.
If you require assistance or need an extension feel free to contact our office. Payment extensions will only be granted upon request and history review. Payment plans or extensions will only be allowed twice in one year.