At Rubio Cañon Land & Water Association, our mission is simple: deliver safe, clean water and treat our customers with fairness. This page explains two important programs—Cross-Connection Control, which keeps our water supply free from contamination, and our Disconnection Policy (SB 998), which ensures transparency and fairness if an account falls past due.

A cross-connection happens when drinking water lines come into contact with non-drinking water sources, such as pools, irrigation systems, or hose bibs. Without protection, water can flow backward into the system—a problem called backflow—bringing contaminants with it.

Why This Matters

• Keeps drinking water safe from pollution or contamination.
  
• Required by state law for certain properties.
  
• Protects every household in the community.

Requirements for Customers

• Backflow prevention devices must be installed on irrigation, commercial, or multi-unit lines where required.
  
• Devices must be tested every year by a certified tester (AWWA or ABPA approved).
  
• Passing test results must be submitted to RCLWA.
  
• Failed tests or repairs must be corrected promptly and retested.

We understand that life can be unpredictable, and sometimes paying a bill on time is difficult. California’s Water Shutoff Protection Act (SB 998) requires water agencies to follow clear steps before disconnecting residential service for non-payment.

Timeline

• 22 days after billing: Payment is due.
  
• Around day 25: A Past-Due Notice is mailed.
  
• At least 10 days before shutoff: An Intent to Disconnect notice is delivered.
  
• 1 day before shutoff: A courtesy reminder call is made.
  
• Around 60 days past due: Service may be disconnected.

If service is disconnected, a notice is left at the property with instructions for re-connection. Customers must pay the past-due balance and a reconnection fee before water service resumes.

Note: In compliance with California’s Water Shutoff Protection Act (SB 998), RCLWA publishes the number of residential service disconnections each year. [ View 2024 Annual Report ]

If you’re having trouble paying your bill or need assistance understanding cross-connection testing requirements, please contact us immediately. Our team is here to answer questions, set up payment options, and ensure your service remains connected.

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