At Rubio Cañon Land & Water Association, our mission is simple: deliver safe, clean water and treat our customers with fairness. This page explains two important programs—Cross-Connection Control, which keeps our water supply free from contamination, and our Disconnection Policy (SB 998), which ensures transparency and fairness if an account falls past due.

A cross-connection happens when drinking water lines come into contact with non-drinking water sources, such as pools, irrigation systems, or hose bibs. Without protection, water can flow backward into the system—a problem called backflow—bringing contaminants with it.

Why This Matters

• Keeps drinking water safe from pollution or contamination.
  
• Required by state law for certain properties.
  
• Protects every household in the community.

Requirements for Customers

• Backflow prevention devices must be installed on irrigation, commercial, or multi-unit lines where required.
  
• Devices must be tested every year by a certified tester (AWWA or ABPA approved).
  
• Passing test results must be submitted to RCLWA.
  
• Failed tests or repairs must be corrected promptly and retested.

If you’re having trouble paying your bill or need assistance understanding cross-connection testing requirements, please contact us immediately. Our team is here to answer questions, set up payment options, and ensure your service remains connected.

CONTACT US TODAY