Customer Service
Starting Service:
- If you are a tenant/renter you will need to contact our office to begin service. You will be required to provide the property owner’s contact information or authorization prior to receiving water. You may fill out the Owner/Tenant Affidavit Form available below. Please email completed form to service@rclwa.org.
- If you are a new property owner in our service area, your account is set up with your Escrow Company handling the purchase. Please inform your Escrow Company and have them contact our office immediately.
- If you are an actual Escrow Company and would like to download and print our Change of Ownership form, you can do so below. Once you have completed the information you may fax it to our offices at (626) 797-0520 or email the completed form to service@rclwa.org.
Reporting a Problem:
- Life Threatening Emergencies, dial 911
- If you notice a leak at your meter or within the street, contact customer service at (626) 797-0509.
- If you have a question(s) concerning your bill or meter reading, contact customer service at (626) 797-0509.
- If you need to schedule an appointment to have your meter turned-off, please contact customer service at (626) 797-0509.
- If you would like to write us with concerns about Rubio policies or procedures, you may send a letter addressed to the General Manager:
Rubio Canon Land and Water AssociationP.O. Box 398Altadena, CA 91003
The following payment choices are available:
- Pay online now
- Pay in person (cash or check) at the Rubio Cañon office, 583 E Sacramento St. Altadena CA 91001. Monday thru Thursday from 7:30 a.m. to 12:00 p.m. or 1:30 p.m. to 4:00 p.m. Office is closed every Friday.
- Pay by mail
- Drop your payment off at the Rubio drop box, located at the front of our building (Available 24 hrs)